Testimonials

State:
Date:

Jean A.
Needham, MA
12/18/2019
Was this helpful? 0
Gentlemen,  I just want to tell you how pleased I am with the work your company has just finished in my yard.  Right from the minute I called Scott at your store in the Jordan's Furniture store in Natick to when your workmen Dustin H. and Ulises H. finished their clean up, this entire experience with Walpole has been a positive one.  Scott was most pleasant and accomodating when we first spoke on the phone concerning replacing a post and rail fence on my property.  Tom M. came to my home and evaulated the existing fence and suggested replacing the entire old fence with a new one.  I agreed and the order was placed.  I was kept up to speed on when the materials would arrive and an installation date was set up.  I was notified a day before the work date of a delay and a change was made to December 9th.  December 9th turned out to be a miserable cold rainy day, but Dustin and Ulises showed up as scheduled and on time, as they proceeded to unload and get to work.  Those two men were not only pleasant to talk with but they were most accomodating and kept me informed about what they were doing and the plans fo the rest of the project.  The first day they completed the first part of the project which was replacing a wooden fence and lantern post with Azek fencing and an Avon Lantern Post.  Those two men must have been soaked to the skin by the time they left, but they never stopped working the entire day.  They returned today to complete the post and rail sections which they did in record time.  They cleaned up all the Azek and made sure everything was completed to their satisfaction.  I cannot tell you how pleased I am with the outcome for it all looks just wonderful.  I just want to compliment you on a job well done by professional workers who make sure they are doing a very good job while they go out their way to make sure the customer is happy with their work.  I will be sure to recommend Walpole Outdoors to anyone who needs any outdoor work done.  As the old expressions goes, "you get what you pay for", and you are worth every penny this job cost me, so thank you again for a job well done!

Meg B.
Fairfield, CT
9/10/2019
Was this helpful? 4
From start to finish, we had an absolute wonderful experience with you guys and we could not be more excited with our new mailbox and post!  After many years with one that left much to be desired, I can’t stop looking at our new one!  I would like to say that the gentlemen who installed it for us went above and beyond.  They were so kind and so professional… they did an amazing job and even spread some extra mulch (without me asking!) around the mailbox to make the bed look nice around it.  I was so appreciative.  Thank you so much for your awesome service.  We look forward to working with you again in the future.

J.G.
Riverside, CT
8/29/2019
Was this helpful? 1
Hi Lucy, the installation went as well as I expected it to and the new mailbox and post are beautiful.  Thank you for making it so easy to "shop" on the phone and handle it so easily.

Tom S.
Port Washington, NY
7/12/2019
Was this helpful? 1
Just a note to let you know how pleased my wife and I are with our new Walpole fence. We had been debating replacing an old fence and decided on Walpole and are glad we did. We have had experience with other products and were always happy with the quality. We were also very impressed with the care and professionalism of the institution crew. They went above and beyond expectations

Renee C.
Medfield, MA
7/6/2019
Was this helpful? 1
My husband and I love our Walpole Outdoors pergola...it is beautiful and with the canopy it creates a lovely shady space by our pool.  Also, your crew did a great job installing it.  I’ve attached a couple of photos so you can see it how nice it looks. Thank you!

S.C.
Alexandria, VA
6/27/2019
Was this helpful? 2
A gate I ordered through Walpole was just installed today and I wanted to take a moment to tell you that Steve Mead was an outstanding sales rep - patient, detailed oriented, responsive and dedicated to making sure I was happy with the final product.  The installation crew was also very diligent, careful to get the job done right and extremely polite.  I enjoyed my experience purchasing from Walpole, and will recommend you to my friends without reservation.  Thank you!

Roxanne M.
Baltimore, MD
5/1/2019
Was this helpful? 2
Thanks, Shirley.  You Sure are the nicest vendor I have had the pleasure to work with.

Kathleen O.
Glastonbury, CT
4/26/2019
Was this helpful? 1
Thank you for all your assistance in getting my Walpole order placed and delivered.  To be totally honest, you were all so nice that it’s hard to believe in this day and age.  I know that sounds sad but you, Charlene and Jim are just the most helpful, kind, pleasant, cheerful and efficient people to deal with, it just seemed too good to be true!  You were a delight to speak to on the phone, Charlene was so knowledgeable and helpful when I was placing the order and Jim was so efficient, kind and personable when he delivered the items.  My order was placed perfectly, arrived in a shorter time frame than I was expecting and was assembled and delivered by a very pleasant and efficient gentleman!  You guys are awesome!!  My experience could not have been any more enjoyable, smooth and satisfying.  The Walpole products are just beautiful!!  We have purchased things from Walpole before and have always been completely satisfied and this time is no exception.  Everything looks lovely and we couldn’t be happier!  Please thank Charlene and Jim for their hard work and great service.  It was an absolute pleasure to work with you all.  Sincerely, Kathleen O. A Very Happy Walpole Customer.

Dan C.
Westport, CT
4/25/2019
Was this helpful? 1
I am extremely happy with my experience with Walpole from the first trip to the store to the end product. Mark, in the Westport location, was very knowledgeable about the products and was able to guide me in the right direction. Robin came out quickly, did a needs assessment in terms of what would fit and how it should look, and provided a proposal in a matter of a few hours.  Robin was great and very responsive to all of my questions. Danny and team did the install quickly and the finished product looks amazing. I enjoyed working with the full Walpole team and highly recommend this group.

John & Susan U.
McLean, VA
4/22/2019
Was this helpful? 1
Recently our driveway gate, which had been built and installed by Walpole Outdoors in 2006, was damaged and needed to be repaired. I spoke with Shirley at the Potomac store. She arranged for Geraldo and his crew, who had installed the gate in 2006, to come over quickly to survey the damage and arrange for an estimate. Unfortunately, the damage was extensive enough that the gate had to be removed and trucked to the shop in Maine for repair. Geraldo arranged for the removal and shipment to the shop on the next available truck. Since the gate is part of our deer fencing perimeter, he asked the shop to give it as fast as possible a turn around. It was reinstalled and back in place within 10 days before the deer figured out how to get into our garden to munch on all the new young plants! We credit Shirley and Geraldo for their rapid response and excellent service in getting the repair work done quickly and efficiently.
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