Order, Payment & Shipping Questions
Online gift certificates
At this time, Walpole Outdoors cannot accept gift certificates for all or partial payment of online purchases.
Not all items are available online
Our Web site offers a diverse range of items available from Walpole Outdoors. However, not everything is shown here, and not all of the items shown are available for purchase online at this time. For further assistance, stop by or call our store nearest you, or call 800-343-6948.
Forms of Payment
Walpole Outdoors accepts: VISA, MasterCard, American Express, and Discover
If you have any problems placing your order online, please call us immediately at 800-343-6948 and we'll be glad to help.
Customers are always welcome at Walpole Outdoors stores. There you may purchase items fully assembled or arrange for delivery and installation.
For our National Sales and Online customers many of our products are delivered to you in easy-to-assemble kits (indicated within the product description on our site as "Shipped kit."). Kits allow us to ship some items more economically. Full instructions are included. All that's required of you is a little time, a few basic tools, and you will have assembled quality products that are comfortable, sturdy, long-lasting and safe. Walpole Outdoors has been shipping product all over the country and even abroad for years. Our National Sales department will be happy to assist you with any assembly questions.
Customer Satisfaction, Refunds and Exchanges
We stand behind the quality of our products. If a product fails to meet your expectations, return it to the store where purchased within 30 days in its original packaging and we will refund, replace or exchange it for you. Online and National Sales customers must call 800-343-6948 for a Return Authorization Number. Shipping charges not refundable. A 15% restocking fee may apply.
Prices and Sales Tax
Pricing in this catalog supersede all previous catalogs. Availability, designs and pricing subject to change. We are required to collect sales tax in the following states: CT, MA, MD, ME, NJ, NY, PA, RI, VA and DC. This is because we have a store located in your state or have a state license for installation of our products.
As you are probably well aware, Sales Tax is charged at different rates in different parts of the country (and often within the same state). Walpole calculates your actual tax. At the time of your order, so that you will pay only the correct, legal Sales Tax.
Confirming placed orders
Once you have placed your order, an order summary page will appear which you can print out for your records. We will send you an e-mail confirming the order.
Canceling an order
If you feel you have made a mistake concerning your order, please call us at 800-343-6948 as soon as possible.
All our products can be shipped regular ground or Motor Freight.
UPS or Ground Shipping- For standard size items 15% of product price will be added to your order for cost of shipping and handling.
UPS Plus- Some oversized items are subject to a surcharge in addition to the regular ground shipping charges. This surcharge is based on dimensions of the packaging being over the allowed standard. Many of our posts will include a freight charge of 15% plus $8 or 15% plus $12.
Motor Freight- For items too large or heavy to ship regular ground a freight cost has been assigned. Motor freight deliveries can only be made to locations with a street address. All shipments must be signed for, so please include your phone number so the transportation company can notify you before delivery. The delivery driver is responsible only for delivery, not offloading. You and a friend may have to unload the truck and dispose of all packing material.
- Check the Packing List- if there are discrepancies please call 800-343-6948 as soon as possible.
- Check for damage or shortage.
- If your package or its contents are damaged - sign for it damaged. Call us immediately.
Save on Shipping Charges– If you live near one of our store locations, you can save on shipping charges by ordering directly through the store and picking up the item yourself. We also offer assembly and delivery services from our stores, if that is more convenient for you.
When ordering multiple products – which are calculated by individual assigned costs – we may be able to package them together and negotiate a better shipping charge for you. Please call National Sales at 800-343-6948 or contact us to discuss shipping issues before placing your order.
White Glove Delivery Service- Walpole offers a special service for any product that must ship motor freight. With White Glove Delivery, motor freight items are brought to your property, unloaded, placed in your yard and packaging is removed. White Glove Delivery Service varies from city to city. We can also provide a service to assemble products. Please call Customer Service at 800-343-6948 for further delivery details.
For foreign shipments call our National Sales Department at 800-343-6948 and they will assist you.
Shipment outside the contiguous US
For shipment information to Hawaii, Puerto Rico, Alaska and foreign countries, please call customer service at 800-343-6948
Shipments to post office boxes will be via US mail
Many Walpole items can be made in sizes and colors other than those stated on this Web site or in our catalog for an additional cost. Please call and we'll try to satisfy your special request. Sorry, custom orders cannot be returned or refunded.